Looft Industries provides a 2-year manufacture defect warranty from the date of purchase. Freight costs are not part of the warranty. The warranty will be void if unauthorized modifications of any kind have been performed on the device. Warranty claims must be accompanied by the receipt of purchase. The warranty does not cover self caused issues like melting the front of the Looftlighter. The warranty does not cover purchase from non authorized online sales. Warranty claims must be accompanied by the receipt of purchase.
Return product with receipt to the store where you bought your Looftlighter. If it is a manufacturing defect, you will receive a new one free of charge.
The charcoal and wood quickly reaches very high temperatures with the Looftlighter and the radiant heat from the charcoal/wood will turn back and be absorbed by the Looftlighter. This is why the outer tube (with the hole pattern) is made of aluminum*, and it’s only purpose is being a heat shield.
The advantage of aluminum is that it does not absorb heat to dangerous levels, and also cools quickly. But the disadvantage of aluminum is that it can melt if the Looftlighter is kept touching the charcoal/wood, and this is why it’s so important to slightly pull it away when sparks or glow appear.
If all instructions have not been followed warranty on our product is void. So please follow all instructions and have years of enjoyment with our product.